Net Promoter Soar

Our latest PlanR Business Intelligence dashboard data for sectoral Net Promoter Score highlights the big improvement in the banking sector - though most others have moved sideways:



Supermarkets had a good 2017, though pharmacies fell back somewhat.

One to watch in 2018: electricity suppliers - they've made a lot of headway since 2015 and might be building momentum.



Our Insights


Hard Brexit Ahead

17 Jun 2017

For the sixth year running Merc Partners in consultation with Amárach compiled a survey that focused on Executive Expectations for 2017. The findings of which build on the foundations of similar studies undertaken. ...


Banking on Apple (and Google and Amazon)

17 Jun 2017

The world of banking will be disrupted in the coming years. As often in the case of disruption, it is new entrants from outside the industry who pose the greatest 'threat' to incumbents....

Creating Tomorrow, Today