Net Promoter Soar

Our latest PlanR Business Intelligence dashboard data for sectoral Net Promoter Score highlights the big improvement in the banking sector - though most others have moved sideways:



Supermarkets had a good 2017, though pharmacies fell back somewhat.

One to watch in 2018: electricity suppliers - they've made a lot of headway since 2015 and might be building momentum.



Our Insights


Has Consumer Spending Peaked?

17 Jun 2017

Our latest Economic Recovery Index report is out, and there is clear evidence of a plateau in sentiment. Check out ...


Banking on Apple (and Google and Amazon)

17 Jun 2017

The world of banking will be disrupted in the coming years. As often in the case of disruption, it is new entrants from outside the industry who pose the greatest 'threat' to incumbents....

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