Amárach has teamed up with Optiflow eCommerce to provide research-driven eCommerce advisory solutions to businesses and organisations.

Optiflow eCommerce

Paul McGurran has over 18 years experience in eCommerce working in both national and international markets. He is author of “Corporate Web Strategies in Europe” which involved interviews with among others Tesco, Sainsburys and Otto Versand. As eCommerce Manager at Cashs Mail Order he was responsible for growing online revenues in the North American market for Irish giftware. At Smyth Toys Paul worked with a team on Web2Store and eCommerce in the UK & Irish markets. In 2012 Paul founded Optiflow eCommerce to work with B2C Irihs online retailers and B2B online stores. He has advised Burren Smokehouse, Surfholidays.com, Johnstown Garden Centre, Inish Pharmacy, Meadows & Byrne, Nourish, Glanbia, McMahon Building Providers and Caulfield Industrial. 

Paul has recently partnered with Amárach Research to offer Usability (UX) and Customer Experience (CX) services with a special focus on Conversion Rate Optimisation (CRO). The team are particularly interested in working with ambitious senior management who are interested in Cross-Border eCommerce and in expanding into international online markets.

Amárach's Experience

Amárach Research carries out several hundred research projects every year – across all sectors of the economy and among consumers and businesses. 

Recent UX + Online Market Research projects include the Irish Online Shopper Study (October 2018), the Annual CX Customer Experience Report on 260 brands (November 2018) and a series of studies for Irish regulators on their digital strategies.

Amárach has published detailed eCommerce studies for clients including Vodafone, Virgin Media, Microsoft and others listed in our reports section.

The eCommerce Roadmap to Success in 2019

Get your copy of our the eCommerce Roadmap for Success in 2019 by clicking on the image below:

What Next?

Talk to the experts. If you need advice during the early stages of setting up an in-house CRO Programme, Optiflow eCommerce & Amárach are available for an initial free UX Audit (2 Hours) focused on the buyer journey. The purpose of this audit is to investigate if your business would benefit from online conversion expertise.

We are also available to discuss our other specialist Conversion Rate + UX Services helping your eCommerce Team with the following:

• Expert Usability Audit focused on the Buyer Journey
• Advanced Analytics + Heat Mapping leading to New Customer Insights regarding Motivation to Purchase
• Tailor-made Conversion Optimisation Programme focused on increasing Online Revenue
• Ways of Reducing Cart Abandonment in Checkout
• Digital Mystery Shopping: Audit of Every Step of the Shopper Journey + Customer Experience including Returns

Please contact either Paul McGurran or Gerard O’Neill for a confidential conversation your plans for growing online sales and revenues in the years ahead:

Paul McGurran                                                                         Gerard O’Neill
Optiflow eCommerce                                                           Amarach Research
+353-86-8520217                                                                 +353-1-4105200

paul@optiflowecommerce.com                                    gerard.oneill@amarach.com